Straightforward service terms.

Membership access and renewal

A day pass provides 24 consecutive hours of access from verified payment. Monthly and annual plans automatically renew at the price and interval displayed at checkout until cancelled through the billing portal. Cancellation stops future renewal; access remains through the paid period. A failed renewal does not create additional access. Prices are in USD.

Operator calls

Operator service is separate from tool membership and requires prepaid credit. The rate and maximum spend are shown before you authorize a call pass. Accepted calls are billed by the started minute, up to the selected cap. Unused reserved credit returns to your account after settlement or unused pass expiry. Calls that an operator does not accept do not incur an operator charge. Availability is shown in the account; 24/7 access refers to software tools, not a staffed phone line.

Site visits

A submitted date is a request. Scope, location, travel, price and timing must be agreed with Farmer Surplus before an appointment is confirmed. Submitting a request does not authorize a visit charge.

Calculations, workshop and dryer guidance

Calculators are planning aids based on the values you enter and the displayed assumptions. They do not certify structural designs, electrical installations, machinery capacity, legal payload, chemical application, financing or crop outcomes. The workshop and Dryer Coach provide general educational checklists and guided operator triage. The repair assistant interprets supported problem descriptions, asks follow-up questions and presents guided checks or a matching manual-linked repair procedure. It does not inspect equipment or confirm a diagnosis. Separate manual-page search returns passages from imported and uploaded PDFs. Construction guides organize project planning and do not replace approved erection instructions. Completing a checklist does not certify a machine or repair. Use the exact manufacturer manual and qualified professionals for machine settings, diagnostics and repairs. Emergency situations require emergency services.

Billing questions and refunds

Contact farmersurplus@gmail.com with your purchase or call reference for billing errors, service problems or a refund request. Do not send card numbers. Refund requests require review; this page does not promise an automatic refund or remove rights that apply by law. Approved refunds can remove the associated access or credit.

Accounts and support

Keep your sign-in secure and do not share call passes. Saved work and requests belong to the signed-in account. Contact Farmer Surplus for account assistance. Service features depend on an internet connection and the availability of connected providers.